Privacy Policy

Effective Date: 01/08/2023

At Rocky Car Removal, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our services.

Information Collection and Use: We may collect and store your personal information, including your name, contact details, and vehicle information. This information is required to provide our services efficiently and effectively. In certain cases, we may store seller information as required by government authorities for compliance purposes.

Service Provision: In the course of delivering our services, there may be instances where we need to access your personal identity information for the purpose of compliance with government authorities. If you opt not to provide the required information, it might hinder our ability to provide you with our services.

Document Retention and Disposal: We understand the importance of handling your personal information responsibly. In compliance with government authorities’ regulations, we will retain the required documents for the specified timeframe. After the designated period has elapsed, we are committed to securely and permanently destroying these documents to ensure the continued protection of your privacy. This practice aligns with our dedication to safeguarding your information throughout its lifecycle.

Data Protection: We take significant measures to protect your information. Your data is securely stored using industry-standard encryption. Access is limited to authorised personnel only, and strict security protocols are in place to prevent unauthorised access.

Your Responsibility: Before our pickup, please ensure that personal items, toll tags, and vehicle number plates are removed. If you require assistance, our tow teams can help you with removing the number plates.

Third-Party Services: Our website may include links to third-party websites or services. Please note that their privacy practices may differ from ours. We encourage you to review their policies before providing any personal information.

Changes to this Policy: We may update this Privacy Policy to reflect changes in our practices or legal requirements. We recommend reviewing this policy periodically to stay informed about how we handle your data.

Contact Us: If you have any questions or concerns about our Privacy Policy or your personal information, please contact us.

By using our services, you consent to the terms outlined in this Privacy Policy. Thank you for entrusting Rocky Car Removal with your information.